Accommodation Booking Terms & Conditions

Your booking is subject to these Booking Terms & Conditions.

1.0 Booking Process

1.1 These Booking Conditions apply to Your Booking of Accommodation set out in Your Booking Confirmation. We, the owners of The Hayloft, have the full legal authority to enter into this Agreement with You.

1.2 All bookings are made through a booking agency (Airbnb, Booking.com etc) unless otherwise agreed. Where bookings are made through an agency, then their Terms and Conditions take precedence.

All Bookings made directly with The Hayloft are subject to the following Terms & Conditions. We may require You to complete a booking form or to make Your Booking via The Hayloft website. Notwithstanding, We are the principal supplier of the Accommodation to You.

1.3 When You book Your Accommodation with Us, You guarantee that You have the authority to do so as Lead Booker on behalf of Your party and You accept these Booking Terms and Conditions.

1.4 The Lead Booker must be at least 21 years of age to book Accommodation with The Hayloft and will assume responsibility for the whole party and the compliance with these rules and the Property rules of all party members.

1.5 When We arrange a Booking for Accommodation, (either from details provided by You over our website, email or over the telephone), We use the details You have provided to Us, therefore it is important that all the names, addresses and dates of travel that You have provided to Us are correct.

1.6 We shall forward to You a Booking Confirmation with full details of Your Booking. Please check this through thoroughly upon receipt to ensure that these details are correct. Making changes to the particulars of a confirmed Booking following 24hrs of receipt of Your Booking Confirmation may incur charges, therefore it is important that You ensure that information provided to Us is correct to avoid any charges.

1.7 Your Booking is for the Accommodation set out in Your Booking Confirmation. Your Booking does not include any other travel extras unless otherwise stated in Your Booking Confirmation.

2.0 Maximum Occupancy

2.1 Your travelling party must not exceed the Maximum Occupancy of two people unless We agree otherwise.

2.2 You must not add to the party size of the original booking without prior consent of The Hayloft.

3.0 Principal Suppliers

3.1 Accommodation at the Property specified in Your Booking Confirmation is provided by the Property Owner and is subject to the Accommodation Terms, which are annexed to these Booking Conditions.

3.2 You acknowledge that We have brought the Accommodation Terms to Your attention prior to You making Your Booking and You agree to be bound by them.

3.3 You acknowledge that pursuant to the Accommodation Terms, The Property will be available to You from 2pm on Your Arrival Date until 10am on Your Departure Date unless otherwise stated or prearranged.

3.4 We will send You the check in details for the property before Your arrival, upon receipt of the final balance of the stay.

4.0 Payments

4.1 All Bookings are subject to Your payment of the Deposit which is to be paid by electronic bank transfer due at the time of booking. The Deposit is non-refundable other than in circumstances where We cancel Your Booking or make a significant amendment to Your Booking which You do not approve.

4.2 We will invoice you for Your booking. All payments are to be made to Us. The Balance of the cost of your accommodation is due by the Balance Due Date which is 2 weeks before Your arrival date. This payment is to be made by electronic bank transfer.

4.3 We only accept payment by electronic bank transfer. International payments made by You that incur banking fees are Your liability.

5.0 Vouchers

5.1 Vouchers must be used within 18 months from date of purchase.
5.2 Vouchers must be paid in full at the time of booking.
5.3 Vouchers can be used for The Hayloft for any available date.
5.4 Vouchers are non-refundable.
5.5 Once claimed the vouchers are not transferable.
5.6 Once claimed the booking must adhere to The Haylofts terms and conditions.
5.7 Vouchers may not be exchanged for cash.
5.8 Proof of the voucher must be provided at the time of booking with The Hayloft.

5.9 Vouchers are only redeemable with bookings made directly with The Hayloft and not though any of the booking agencies.

6.0 Deduction for An Unacceptable State

6.1 A final clean is included in the price of Your Booking, however the property should be left in a clean and tidy state upon departure with clean countertops, rubbish disposed of and dirty dishes and glasses washed and put away. If, however, You leave the Property in an unreasonable state which requires additional cleaning services over and above what is generally required at the conclusion of a stay at the Property, we reserve the right to make a request for reimbursement equal to the additional cleaning costs We incur.

7.0 Deduction for Damage

7.1 We will undertake a thorough check of the Property after Your departure and prior to Our next guests checking-in. We will advise You as soon as
possible of any damage discovered and We will provide photographs where possible.

7.2 We understand that accidents happen, and We will not make any claims for minor damage or breakages not exceeding GBP £50. We will also consider and disclaim possible maintenance, cumulative wear and tear and any other pre-existing factors that may have contributed to the damage. We will always be reasonable in determining whether to make a claim.

8.0 Check-In & Check-Out

8.1 The Property will be available for You from 2pm on Your Arrival Date. (Unless otherwise stated or confirmed by Us). You must vacate the Property by 10am (Unless otherwise stated or confirmed by Us) on Your Departure Date. It is important that You depart on time so that we can prepare the Property for the next guests.

9.0 Amendments & Cancellations By You

9.1 If You wish to amend or cancel Your Booking then You are required to notify Us by email as soon as possible at hello@hayloftshropshire.com. At our discretion We may permit You to make a date amendment to Your Booking, subject to payment of any reasonable amendment charges notified to You. However, We are not obliged to accept any amendments.

9.2 In addition to any amendment fees payable, We reserve the right to charge an administration fee of £75 to process any amendment, which You agree to pay by electronic bank transfer.

9.3 You agree not to sell or transfer the booking to another party without Our agreement.

9.4 If You cancel Your Booking, Your Deposit is not refundable under any circumstances. We will refund any Balance paid at the time of cancellation as follows:

9.4.1 For cancellations received prior to the 14-day Balance Due Date: The 50% deposit is non-refundable, the remaining balance if any has been paid will be refunded; and

9.4.2 For cancellations received following the 14-day Balance Due Date, 100% of the booking cost is non-refundable. If the remaining holiday balance has not been paid by the balance due date your booking will be cancelled.

10.0 Amendments & Cancellations By Us

10.1 You acknowledge that circumstances may arise whereby We are required to cancel or make a significant amendment to Your Booking. This includes but is not limited to serious unforeseen circumstances beyond our control such as fire, flood, major building damage and serious health and safety concerns or risks to Your travelling party.

10.2 In the event that We need to cancel or make a significant amendment to Your Booking, We will notify You as soon as possible. You will have the option to request a refund of all monies paid at the time at which You are notified of the cancellation or significant amendment which will be paid within 10 working days.

10.3 Our liability to You in the event of Us cancelling or significantly amending Your Booking shall in no circumstances exceed the price paid by You to Us at the time that We notify You of the cancellation or significant amendment.

10.4 The Hayloft reserves the right to amend prices due to errors or omissions but such changes shall be notified to You as soon as possible and You  shall be able to cancel the booking with a refund if the amended price is significantly higher than the original price quoted.

11.0 Complaints

If You have a problem during Your holiday, You must contact us immediately, We will endeavour to put things right and to improve your stay. Please do not wait until after your stay to notify us of anything that is wrong. Your right to any compensation is dependent on whether We could have corrected the issues during your stay.

12.0 Conduct, Termination & Indemnity

12.1 You acknowledge that You are responsible for the proper conduct of all members of Your party during Your holiday, and pursuant to the Accommodation Terms and Conditions.

12.2 We reserve the right at any time to terminate the holiday of any party member(s) whose behaviour is such, in the reasonable opinion of US, to cause or to be likely to cause danger, upset, harassment or distress to anyone else or damage to other persons or to property.

12.3 You will generally not be entitled to any refund in the event of You, or any member or Your party, being requested to cease Your holiday in such circumstances.

12.4 We shall be under no obligation whatsoever to pay compensation to You or any member of Your party, or to meet any costs or expenses (including but not limited to alternative Accommodation) You, or any member of Your party, may incur as a result of Your stay being terminated.

12.5 You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us as a result of damage caused by You or a member of Your travelling party.

13.0 Usage, Noise & Animals

13.1 You must not use the Property for any illegal purpose. You must not act in such a way that has the effect of disturbing residents in neighbouring properties.

13.2 Animals are not permitted in the Property or on the Property grounds. If a member of Your travelling party requires a guide or assistance dog, please advise Us and We will endeavour to accommodate this.

13.3 You may not carry out any form of trade or business from the property, nor may You sub-let any part of the buildings.

14.0 Property Access During Your Stay & Housekeeping

14.1 You acknowledge that the Property Owners, Property maintenance personnel or house-keeping staff may access the Property during Your stay to carry out scheduled housekeeping and cleaning or to carry out any essential maintenance work.

14.2 We will endeavour to keep any inconvenience associated with this access to a minimum.

14.3 For bookings of seven nights or more a weekly clean and change of bed linen and towels is provided on day seven and every subsequent seven days.

14.4 The property is entirely non-smoking and You agree not to smoke in any part of it.

15.0 Force Majeure

15.1 For the purposes of this condition, “Force Majeure” includes, but is not limited to, an act of God or public enemy; war; hostilities; acts of terrorism; risk; fire; flood; storm; civil disturbance; explosion; abnormal or adverse weather conditions; power failure or reduction of power supplies; acts, orders or regulations of any governmental or regulatory authority, agency, department or association; lack or shortage of materials or inability to procure equipment, labour, fuel, power or materials from suppliers.

15.2 In the event that We are prevented from performing Our obligations by an event of Force Majeure, then We shall be entitled to terminate Your Booking and subject to Us refunding to You any Deposit and Balance payments made We shall have no further liability to You.

15.3 Subject clause 16.1 of this contract, You acknowledge that You shall not be entitled to any refund if You are not able to make use of Your Booking due to an event of Force Majeure, but where we remain willing and able to accommodate Your Booking.

16.0 Our Liability

16.1 These Booking Conditions shall not limit or exclude Our liability for death or personal injury caused by Our negligence.

16.2 Subject to clause 16.1 and to the fullest extent permitted by law:

16.2.1 We shall not have any liability to You (or to any members of Your travelling party or any guests invited to the Property) for any loss, theft, destruction or damage to personal possessions, or any personal injury or death; and

16.2.2 Our maximum liability for all any claims arising out of or in connection with Your Booking at the Property shall be limited to the Booking Value actually paid.

16.2.3 The Hayloft will not be liable for any act, neglect or default on the part of the Property Owner or any other person.

16.3 We strongly encourage You and Your travelling party to take out a comprehensive travel insurance policy to insure against cancellations, public liability, personal injury, theft, death and damage or destruction to personal belongings.

17.0 Visa & Health

17.1 Specific passport and visa requirements, and other immigration requirements are Your responsibility and You should confirm these with the relevant Embassies and/or Consulates. Any information supplied by Us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but We do not accept liability for any decisions made on the basis of the information supplied.

17.2 The passport, visa and health requirements at the time of Booking can be viewed on the Foreign and Commonwealth Office website (fco.gov.uk). It is Your responsibility to ensure that You and all members of Your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before You travel. If You or any member of Your party is not a British Citizen or holds a non-British Passport, You must check passport and visa requirements with the embassy or consulate of the country(ies) You are travelling to or through. Neither We, nor the supplier(s) of travel services, accept any responsibility if You cannot travel because You have not complied with any passport, visa or immigration requirements.

18.0 Website & Advertisements

18.1 We aim to ensure that the information and descriptions of the Property are accurately conveyed on the official website www.hayloftshropshire.co.uk and in any authorized third-party websites or advertisements.

18.2 There may be small differences between the actual Accommodation provided and the description in any promotional material supplied by The Hayloft, including the website. Should any facilities or services become unavailable we will tell You as soon as possible after we have been made aware of the situation.

18.3 We cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere.

18.4 There are many unauthorised websites listing holiday accommodation. We cannot accept responsibility for the descriptions on these sites.

19.0 General & Definitions

19.1 (Entire Agreement) These Booking Conditions constitute the entire agreement and understanding between Us and You regarding Your Booking and supersede any and all previous agreements, written or oral, express or implied between Us and You with respect to Your Booking and they may not be modified except by Our and Your written agreement.

19.2 (Severability) If any provision of these Booking Conditions is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

19.3 (Governing Law) These Booking Conditions are governed by the laws of England and Wales and the jurisdiction of the English courts.

20.0 Definitions

In these Booking Conditions, the following terms shall have the meanings set opposite them:

  • Accommodation means Your Accommodation at the Property subject to the Accommodation Terms;
  • Accommodation Terms means the terms and conditions upon which the Property Owner contracts with You for the provision of the Property, as annexed to these Booking Conditions;
  • Arrival Date means the means the date on which Your Booking for the Property commences as specified in Your Booking Confirmation;
  • Booking means Your Booking for the Property upon the Accommodation Terms and Conditions, and as particularised in Your Booking Confirmation;
  • Booking Confirmation means the booking confirmation for Your Booking issued by Us and which sets out the particulars relating to Your Booking for the Property;
  • Departure Date means the date on which Your Booking for the Property ends as specified in Your Booking Confirmation;
  • Deposit means the deposit(s) payable by You on acceptance of Your Booking as specified in the Booking Confirmation;
  • Lead Booker means the person who booked the Accommodation, and to whom all correspondence is sent;
  • Property means the property specified in the Booking Confirmation;
  • Property Owner means the person(s) specified in the Booking Confirmation as the owner of the Property;
  • Property Manager means the person(s) who is looking after the property in the location of the property itself in the absence of the owner, who takes care of all issues whilst You are at the destination.
    Security Deposit means the amount(s) as specified in the Booking Confirmation, which You authorise Us you pursuant to the Accommodation;
  • Terms/Working Days means a day that is not a Saturday or Sunday, Christmas Day, Good Friday or any day that is a bank holiday under the Banking and Financial Dealings Act 1971 in the part of the UK where the company is registered.
  • Maximum Occupancy is the maximum number of people allowed to stay in the house (2), as stated on the property website page.